Cancellation and Refund Policies

Registration Fees

Cancellation of a registration must be advised via email to the Conference Office. Verbal changes or cancellation cannot be accepted.

The following refunds will apply from the date of receipt of notification:

On or before Tuesday 28 August 2018: 100% refund less an administration fee of $110 including GST
On or before Friday 28 September 2018: 75% refund less an administration fee of $110 including GST
On or before Monday 29 October 2018: 50% refund less an administration fee of $110 including GST
After Monday 29 October 2018: No refund available

The refund will be returned via the same payment method as the original receipt of funds.

No refund will be made after Monday 29 October 2018. However an alternative delegate name may be provided in writing and the booking and funds will be allocated accordingly.

Please note no refund or discount will be made if a function or event within the registration fee is not taken up or is subsequently cancelled.

Optional functions or events may be cancelled before or on Wednesday 14 November 2018 and will be refunded in full via the same payment method as the original receipt of funds. After Wednesday 14 November 2018, no refunds will be made however an alternative delegate name may be provided via email and the booking and funds will be allocated accordingly.

Accommodation

For accommodation cancellation policies, please refer to the individual hotel policies noted on the website. Any amendments to original hotel bookings must be forwarded via email to the Conference Office. Verbal changes or cancellations cannot be accepted nor will the hotels accept any changes direct.

Insurance

Participants are strongly advised to secure appropriate travel and health insurance. Delegate registration fees do not provide any such insurance coverage. The Organising Committee and the Conference Office accept no responsibility for any loss in this regard.

Tax

All Conference Registration Fees and Additional Ticket rates are quoted in Australian Dollars and are inclusive of Goods and Services Tax (GST).

Disclaimer

By registering, participants acknowledge and consent that during their attendance at SMHR 2018 their image or voice may be recorded via video, photograph or by any other means (“recorded”) by an officer or official of SMHR 2018 which may be distributed or published at the discretion of the Organisers of SMHR 2018. If you do not wish to be recorded, you are required to formally advise the Conference Office in advance by email.

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